Return & Refund Policy
Thanks for shopping at TheDecor.Store. We work to make sure you're always satisfied with your purchase. However, if you are not entirely satisfied with your purchase, we're here to help.
You have 30 calendar days to return an item from the date you received it. If you decide to return an item, please notify TheDecore.Store about the items you want to return.
Please contact us via email before sending out the parcel to ensure the fastest response time on your return. Your returned item will need to have the receipt or proof of purchase. Please DO NOT return the package to the address on the original package you received. Our items may be shipped from different warehouses and as such, may have an address different from where we process all returns.
Please note that: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Most of our items include free shipping. As such, any return shipping fees will be the responsibility of the purchaser. Shipping and handling fees on items where there are shipping fees charged, are not refundable. Once your return is processed, you will receive a refund for the full amount paid on items where shipping was free. On items where shipping was charged, the original shipping fee will be deducted from your refund amount
All items must be returned in their original condition. That is, unused and including original packaging.
Once we receive your item, we will process it and notify you that we have received your returned item. We will immediately notify you on the status of your refund . We will then initiate a refund to your credit card (or original method of payment).
Please note, the time for the refund to reflect on your credit card may vary as this is up to your credit card issuer & is dependent on your card issuer's policies.
Your satisfaction is our number one priority. We're here to ensure your experience with us is a pleasant one, even in an instance where you would like to return a product. If you have any questions on how to return your item to us, contact us or send us an email at "TalkToUs@thedecor.Store"